Returns & Exchanges

At Healthy Meals Direct, we prioritize your satisfaction and the safety of our food products. Due to the perishable nature of our meals, we offer a dedicated resolution process for any issues regarding order accuracy or product quality.

Return Process

• 1.
  Inspect Your Delivery

  Upon receiving your order, please immediately check the contents and temperature of your meals to ensure everything meets our high quality standards.

• 2.
  Contact Support

  If you receive an incorrect item or notice damage, email our support team within 24 hours of delivery with your order number and clear photos of the issue.

• 3.
  Evaluation Process

  Our quality assurance team will review your claim and determine the eligibility for a replacement or a store credit refund based on the provided evidence.

• 4.
  Resolution

  Once approved, we will either ship out replacement meals at no additional cost or issue a digital credit to your account for use on your next healthy meal plan.